Shipping &
Delivery Policy

Delivery Overview

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C provides delivery of eligible products purchased through https://rukn.ruknalemteyaz.com/ to customers within the United Arab Emirates.

Physical products are prepared for shipment and delivered through third-party courier service providers.

UAE Delivery Areas

We currently provide standard online delivery throughout the seven Emirates of the United Arab Emirates.

Certain remote, restricted or special-access areas may require additional delivery time depending on courier availability and access conditions.

How Your Order Is Shipped

Once an order is received, it follows our standard order preparation and delivery process.

Delivery Time

Orders are generally processed and prepared for dispatch within approximately 1–2 working days after order and payment confirmation.

Once dispatched, delivery within the United Arab Emirates is generally expected within approximately 1–5 working days.

Delivery times are estimates and may vary depending on location, courier operations, public holidays, weather conditions, seasonal demand or circumstances outside our reasonable control.

UAE Delivery Fees

A standard delivery fee of AED 30 applies to eligible orders delivered within the United Arab Emirates.

The applicable delivery fee will be clearly displayed during checkout before the customer completes payment and confirms the order.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C may occasionally offer promotional free delivery or reduced delivery charges. Any applicable promotion and its conditions will be displayed on the Website at the time of purchase.

Payment & Order Confirmation

Once an online payment has been successfully completed and received, the customer will receive an order and/or payment confirmation through the email address provided during checkout.

Customers should provide a valid and accessible email address during checkout and retain their confirmation notice and transaction information.

Delivery Address & Customer Information

To avoid delivery delays, customers must provide complete and accurate delivery information while completing checkout.

• Full recipient name.
• Active UAE mobile number.
• Emirate.
• Area or community.
• Building or villa name and number.
• Apartment or office number where applicable.
• Useful landmark or delivery instructions where necessary.

Third-Party Courier Delivery

Shipping is carried out using third-party courier and delivery service providers.

The courier may contact the customer or recipient using the telephone number supplied during checkout in order to coordinate or complete delivery.

Customers should ensure that the telephone number provided remains active and that someone is available to receive the shipment at the stated delivery address.

Proof of Delivery

Depending on the courier service, proof of delivery may include a customer or recipient signature, electronic confirmation, courier tracking status, delivery timestamp or another delivery confirmation provided by the courier.

Delivery records may be retained for order verification, customer support, transaction disputes, chargeback reviews and other legitimate business purposes.

Multiple Shipments

In certain cases, products included within the same order may be shipped separately because of stock, fulfilment or operational requirements.

Separate shipments may arrive at different times and may have separate courier tracking references.

Delivery Delays

We aim to deliver orders within the estimated delivery period. However, delays may occasionally occur due to circumstances including:

• High order volumes.
• Public holidays.
• Seasonal or promotional periods.
• Courier operational delays.
• Weather or road conditions.
• Remote delivery locations.
• Incorrect or incomplete customer information.
• Unexpected logistical or access restrictions.

Where we become aware of a significant delivery delay, we will make reasonable efforts to provide the customer with an appropriate update.

Failed or Undeliverable Orders

Delivery may be unsuccessful where the recipient cannot be contacted, the address is incorrect or incomplete, access is restricted, or nobody is available to receive the shipment.

If an order is returned after unsuccessful delivery attempts, additional delivery or re-delivery charges may apply before another delivery attempt is arranged.

Damaged, Opened or Tampered Shipments

Customers are encouraged to inspect the external condition of their shipment upon delivery where reasonably possible.

If an order appears damaged, opened, tampered with, incomplete or contains an incorrect product, please contact our customer support team promptly.

Please retain:

• Original shipment packaging.
• Courier shipping label.
• Order number.
• Photographs of the parcel.
• Photographs of the affected product.

Eligible damaged, defective, incorrect or tampered orders will be handled according to our Refund & Return Policy and applicable requirements.

International Delivery

International delivery is not currently available through our standard online checkout.

If international delivery becomes available in the future, applicable countries, shipping charges, delivery times and relevant conditions will be disclosed before payment.

Contact Us

For questions regarding an order, courier, shipment or delivery, please contact RUKN AL EMTEYAZ GARMENTS TRADING L.L.C.