Refund &
Return Policy

Policy Overview

This Refund & Return Policy applies to eligible purchases made through https://rukn.ruknalemteyaz.com/ and is provided by RUKN AL EMTEYAZ GARMENTS TRADING L.L.C.

We aim to handle eligible returns, exchanges and refunds fairly and within the terms stated in this policy.

Return Request Period

Customers may request a return for an eligible product within 7 calendar days from the date the order is delivered.

Return requests submitted after this period may not be accepted for change-of-mind returns, except where applicable rights relating to defective, damaged, incorrect or non-conforming products apply.

Return Eligibility

A product may generally be eligible for return where the return request is made within the applicable return period and the product satisfies the conditions set out in this policy.

Condition of Returned Products

For a standard change-of-mind return, products should generally be returned:

• Unused.
• Unwashed.
• Unworn.
• Undamaged by the customer.
• Free from perfume, makeup, stains or other marks.
• With original tags and labels attached.
• With original accessories where applicable.
• In suitable original or protective packaging.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C reserves the right to inspect returned products before approving a standard return or refund.

Non-Returnable Items

Subject to applicable consumer rights, a change-of-mind return may not be accepted for:

• Items that have been worn or used.
• Washed products.
• Products damaged after delivery by the customer.
• Products with removed tags or labels.
• Products showing stains, perfume, makeup or other signs of use.
• Items altered, customised or modified at the customer's request.
• Any other product that cannot reasonably be resold in its original condition.

Damaged or Defective Products

Please contact us promptly if your product arrives damaged, defective or appears to have been damaged during shipping.

Depending on the circumstances and product availability, an eligible claim may be resolved by replacement, exchange, repair where appropriate, or refund.

Please keep:

• The affected product.
• Original packaging.
• Courier label.
• Order confirmation.
• Photographs showing the issue.

Incorrect or Wrong Product

If you receive a product different from the item confirmed in your order, please contact our customer support team promptly.

We may request photographs of the product, packaging and shipping label to verify the issue.

Where we confirm that an incorrect product was sent by us, we will arrange an appropriate solution, which may include replacement, exchange or refund.

Reasonable return delivery costs arising from a confirmed fulfilment error by us will not normally be charged to the customer.

Product Exchanges

Eligible items may be exchanged for another available size, colour or replacement product subject to stock availability and approval.

Exchange requests should be submitted within the applicable return period.

If the requested replacement product is unavailable, we may offer an alternative or process an eligible refund in accordance with this policy.

Any price difference relating to an approved exchange may need to be settled before the replacement is dispatched.

Refund Method

Once an eligible return is received and approved, the applicable refund will be processed.

For purchases made using Visa or MasterCard, an approved card refund will be submitted to the original card/payment method used for the purchase.

Refunds are not normally issued to a different credit card, debit card or unrelated third-party payment account.

Refund Processing Time

Once we submit an approved refund, the time required for the credit to appear on the customer's card statement may depend on the issuing bank, card network and payment processing arrangements.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C cannot control processing periods imposed by a customer's bank after an approved refund has been submitted.

Return Delivery Costs

For an eligible change-of-mind return, return delivery costs may be the responsibility of the customer unless we expressly agree otherwise.

If a return results from a product being incorrectly supplied, defective or damaged before receipt by the customer, reasonable return arrangements will be handled by RUKN AL EMTEYAZ where the issue is verified.

Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

An order may normally be cancelled before it has been processed and handed over to the courier, subject to its current fulfilment status.

Once the shipment has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.

Where a prepaid cancellation is approved, the refund will be processed to the original mode of payment in accordance with the refund terms above.

Sale & Promotional Items

Unless a specific promotion clearly states otherwise, eligible discounted or promotional products may be considered for return in accordance with this policy.

Any special return conditions that apply to a particular promotion will be clearly disclosed before purchase where applicable.

Mandatory rights relating to defective, damaged or incorrectly supplied products are not excluded simply because the product was purchased during a sale or promotion.

Refused & Undeliverable Orders

Customers should not refuse delivery solely as a substitute for following the applicable return process unless there is a reasonable issue with the shipment at the point of delivery.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, customer unavailability or refusal without an eligible product issue, delivery and return costs may be deducted from any applicable refund where permitted.

How to Request a Return

To submit a return, exchange or refund request, please contact our customer support team and provide the information required to identify and review your order.

Contact Us

For return, exchange, refund or cancellation enquiries, please contact: