Terms &
Conditions

Company & Website

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C maintains and operates https://rukn.ruknalemteyaz.com/ Website (the "Site").

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C is a garments trading company based in Dubai, United Arab Emirates, offering men's and women's fashion products through its online store.

Acceptance of These Terms

By accessing, browsing, registering on or purchasing products through this Site, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the policies published on the Site.

If you do not agree with these Terms & Conditions, you should not register, place an order, make a payment or otherwise use the Site.

These Terms should be read together with our Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy and any other policies displayed on the Site.

Country of Domicile & Governing Law

Any dispute, claim or matter arising from or relating to the use of this Site or a transaction completed through this Site shall be subject to the applicable laws and competent authorities of the United Arab Emirates.

Age & User Eligibility

By registering or completing a transaction through the Site, you confirm that you have the legal capacity to enter into the transaction.

User Accounts & Confidentiality

User is responsible for maintaining the confidentiality of his or her account and login credentials.

Customers should take reasonable steps to protect their username, password and account information against unauthorised access.

You should contact our support team promptly if you believe your account, password or other credentials have been compromised or used without authorisation.

Products & Product Information

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C offers men's clothing, women's clothing, modest fashion and related garments through the Site.

We make reasonable efforts to display product descriptions, photographs, colours, sizes, prices and availability accurately.

Product colours may appear slightly different depending on lighting, photography, screen settings and the device used to access the Site.

Product sizes, colours and quantities are subject to availability and may change without prior notice.

Prices & Transaction Currency

Product prices displayed through the Site are presented in United Arab Emirates Dirhams (AED) unless expressly indicated otherwise.

If the cardholder's account is maintained in another currency, conversion to the cardholder's currency may be performed by the issuing bank or card provider. Any applicable exchange rate or conversion charges are determined by that institution.

We reserve the right to correct genuine pricing, typographical or technical errors where necessary before an order is finalised.

Payment Methods

Online payment processing may be provided through authorised third-party payment gateways, banks, acquiring institutions and card networks.

Payments may be subject to card authentication, issuer approval, fraud screening and other security procedures used by the applicable bank or payment service provider.

Payment & Order Confirmation

Once payment has been successfully completed and received, the customer will receive an order and/or payment confirmation using the email address provided during checkout.

Customers are responsible for providing a valid email address and should retain the confirmation email and transaction details for their records.

Order Processing

Submission of an order through the Site represents a request to purchase the selected products.

Orders are subject to successful payment authorisation, product availability, verification and any reasonable security checks required to process the transaction.

If an ordered product becomes unavailable, we may contact the customer to arrange a replacement, cancellation or appropriate refund.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C reserves the right to reject or cancel an order where reasonably necessary because of payment failure, suspected fraud, stock unavailability, technical error or regulatory requirements.

Sanctions & Restricted Transactions

We reserve the right to decline, cancel or restrict transactions where required by applicable laws, banking requirements, card-network rules, sanctions obligations or payment-service-provider requirements.

Payments associated with prohibited or restricted countries, territories or transactions may not be accepted.

Shipping & Delivery

Products ordered through the Site are delivered using third-party courier and delivery service providers.

Customers must provide an accurate delivery address, full recipient name and active contact number when placing an order.

Delivery times, shipping processes and applicable delivery fees are stated in our Shipping & Delivery Policy and may also be shown during checkout.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are handled in accordance with our Refund & Return Policy and applicable UAE requirements.

Customers should contact us promptly if a product has been supplied incorrectly or arrives damaged, defective or tampered with.

Where a card refund is approved, the refund will be made to the original mode of payment.

Order Cancellation

Customers wishing to cancel an order should contact our customer support team as soon as possible after placing the order.

Cancellation may normally be possible before the order has been processed and handed over to the courier.

If an order has already been dispatched, it may no longer be possible to cancel the shipment and the applicable return procedure may need to be followed.

Approved refunds for prepaid cancelled orders will be returned through the original mode of payment.

Transaction Records

Customers are encouraged to retain copies of order confirmations, transaction receipts, payment confirmations, delivery information and applicable Website policies.

Intellectual Property

Unless otherwise stated, the RUKN AL EMTEYAZ branding, Website layout, graphics, logos, text, design elements and original content are owned by, licensed to or used with permission by RUKN AL EMTEYAZ GARMENTS TRADING L.L.C.

Site content may not be reproduced, commercially exploited, copied or redistributed without appropriate authorisation, except where permitted by applicable law.

Responsible Website Use

Users must not attempt unauthorised access to the Site, interfere with its operation or security, introduce malicious software, use false identities, conduct fraudulent transactions or use the Site for unlawful activities.

We may restrict or suspend access where reasonably necessary to protect our customers, Site, payment systems or business against security threats, fraud or misuse.

Third-Party Services

The Site may rely on third-party services including banks, payment gateways, courier companies, hosting providers, analytics platforms and other technology services.

Third-party websites and service providers may be governed by their own terms, conditions and privacy policies.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C is not responsible for the independent privacy practices or content of third-party websites that are not operated by us.

Changes to These Terms & Conditions

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements, standards, regulatory developments or changes in our business operations.

Customers are encouraged to review these policies regularly to remain informed of any changes.

Updated Terms will be published on this page and will apply from the date stated on the updated version, subject to applicable legal requirements.