Privacy
Policy

Who We Are

This Website is maintained and operated by RUKN AL EMTEYAZ GARMENTS TRADING L.L.C , a garments trading business based in Dubai, United Arab Emirates.

This Privacy Policy applies to information collected through: https://rukn.ruknalemteyaz.com/

Our Privacy Commitment

We do not sell or rent customer information to third parties for their independent marketing or commercial use.

Personal information is handled only where reasonably necessary to operate our Website, process orders, arrange delivery, provide customer support, protect transactions and comply with applicable requirements.

Information We Collect

We may collect information that you provide when creating an account, placing an order, contacting us, submitting a form or otherwise interacting with the Website.

Customer information may include:

• Full name.
• Email address.
• UAE or other contact telephone number.
• Billing address.
• Shipping and delivery address.
• Account username and profile information.
• Order number and purchase history.
• Products, sizes, colours and quantities ordered.
• Returns, refund and exchange information.
• Customer support correspondence.

Technical information

Certain technical information may also be collected automatically when you access our Website.

• IP address.
• Browser and device information.
• Operating system.
• Website pages viewed.
• Date and time of visits.
• Referral information.
• Cookie and session identifiers.

How We Use Your Information

Information collected through the Website may be used for legitimate business and operational purposes, including:

• Processing and confirming customer orders.
• Processing payments.
• Arranging shipping and delivery.
• Providing order status and delivery updates.
• Managing customer accounts.
• Providing customer service and support.
• Processing returns, exchanges and refunds.
• Preventing fraudulent or unauthorised transactions.
• Maintaining transaction and accounting records.
• Protecting the security of our Website.
• Improving our online shopping experience.
• Complying with applicable legal and regulatory requirements.

Payment & Card Security

Where online card payment is available, sensitive payment credentials are submitted securely to the authorised payment gateway or acquiring payment infrastructure used to process the transaction.

RUKN AL EMTEYAZ GARMENTS TRADING L.L.C does not intentionally store full credit or debit card numbers, card security codes or similar sensitive payment authentication credentials within its own Website database.

Payment providers may process:

• Cardholder name.
• Payment transaction amount.
• Currency.
• Transaction reference.
• Payment status.
• Authentication and fraud-prevention information.

Payment providers, acquiring banks and card networks may perform their own security, authentication, fraud-screening or transaction verification procedures.

When Information May Be Shared

We do not sell or rent personal customer information.

Certain limited information may need to be provided to service providers where necessary to complete an order or operate the Website.

Where service providers process information on our behalf, we aim to limit the information provided to what is reasonably necessary for the relevant purpose.

Orders & Delivery Information

When you place an order, we collect information required to confirm, prepare and deliver your products.

Delivery information may be provided to our authorised courier or logistics provider to complete delivery to the address specified during checkout.

This information may include:

• Customer or recipient name.
• Telephone number.
• Delivery address.
• Order or shipment reference.
• Delivery instructions where provided.

Cookies & Similar Technologies

Our Website may use cookies and similar technologies to operate essential functions, maintain customer sessions and improve the shopping experience.

You can control certain cookies through your browser settings. Disabling essential cookies may affect shopping cart, login or checkout functionality.

Data Privacy & Security

Security measures may include secure connections, controlled administrative access, account protections, security updates, anti-fraud procedures and specialised third-party payment-processing infrastructure.

However, no online transmission, website or electronic storage method can be guaranteed to be completely secure.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, administrative, accounting, security or legal purposes.

Certain order and transaction records may need to be retained after an order is completed to support:

• Accounting and financial records.
• Returns and refunds.
• Customer service.
• Fraud prevention.
• Dispute handling.
• Legal or regulatory requirements.

Your Privacy Rights

Subject to applicable requirements and legal limitations, customers may request information concerning personal data held about them.

Depending on the circumstances, you may request:

• Access to certain personal information.
• Correction of inaccurate information.
• Updating incomplete customer information.
• Deletion where legally permitted.
• Withdrawal of consent where processing relies on consent.

External & Third-Party Websites

If you provide information to any third party, different rules regarding the collection and use of your personal information may apply.

You should contact those entities directly if you have questions about how they collect, use or protect information.

We encourage customers to review the privacy policy of any external website before submitting personal information to it.

Marketing Communications

Where permitted and where any required consent has been provided, we may send customers information about new collections, products, promotions or store updates.

Customers may unsubscribe from promotional communications using the unsubscribe mechanism provided or by contacting our support team.

Order confirmations, payment notifications, delivery updates, security notices and customer service communications are operational messages and may still be sent where necessary.

Changes to This Privacy Policy

The date displayed at the top of this Privacy Policy identifies when this version was last updated.